Case Study - PROMPT, Telekom Malaysia

PROMPT, Telekom Malaysia

PROMPT (Project Management Philosophy Tools & Techniques) is an unit assist in planning, scheduling, controlling and forecasting mechanism to entails every aspect of Telekom’s line of business.

CUSTOMER’S REQUIREMENT:

• A web-based Helpdesk system, accessible via Intranet to support up to 1,500 end-users in the organization.

• Allow problem call/incident logging via web & e-mail.

NATURE OF SOLUTION:

Kompakar eBIZ provided in-housed developed Web-based Helpdesk Information Management System that rides on .Net framework & architecture, namely ClairVoyant. It is bundled with services inclusive of consultancy, application customization, system commissioning, training, maintenance & support.

BENEFITS:

• Allow access to call/incident information via web at anywhere, anytime.

• Improved monitoring and call tracking functionality with web and e-mail interfaces.

• Auto alert of engineer upon received on new call/incident.

• Notify of call/incident status to end-users upon each updates via E-mail.

• Auto-closure of related incidents foster effective call/incident management.